FAQ

Before You Book

• What is an escape room?

  An escape room is an interactive adventure where you and your team explore a themed environment, search for clues, solve puzzles, uncover secrets, and work together toward a final objective before time runs out.

  Each of our games offers its own story, puzzles, atmosphere, and challenges. You don’t need any previous escape room experience to play.

• Will we have to play with strangers?

  No. All of our escape rooms are private.

  When you book a game, the room is reserved for your group. We will never combine your reservation with another group.

• Are there any age restrictions?

  Our games are open to players of all ages, although some experiences may be more intense or challenging for younger players.

  Guests under the age of 14 must have an adult participating in the room with them. Players ages 14 and older may play without an adult in the room.

  Children ages 3 and under play free.

  All participants under the age of 18 must have a waiver completed by a parent or legal guardian before participating.

• Are your escape rooms scary?

  Most of our games are not designed to be scary, but themes and intensity vary by experience. Some games may include darker environments, loud noises, flashing lights, suspenseful themes, or other theatrical effects.

  The Final Evaluation is our most intense experience. It includes creepy environments, low lighting, startling moments, theatrical effects, and some content that may not be appropriate for younger children. It is suspenseful but is not designed as a traditional haunted attraction.

  None of our current escape rooms use live actors.

• How difficult are the escape rooms?

  Difficulty varies by game and can also depend on how much escape room experience your group has.

  We offer games that work well for first-time players as well as more challenging experiences for veteran escape room teams. If you’re not sure which game is right for your group, give us a call and we’ll be happy to help you choose.

• Are there any physical requirements?

  Physical requirements vary by experience.

  Most of our games require only normal movement around the room, but some experiences may include crawling or other physical elements. The Final Evaluation requires players to crawl during the experience, although medical accommodations may be available when necessary.

  If someone in your group has mobility concerns or may need an accommodation, please contact us before your visit or speak with your Game Master before your game begins. We will do our best to make accommodations for you or your group!

• Is your facility wheelchair accessible?

  Unfortunately, due to the age and layout of our building, Escape Game Knoxville is not wheelchair accessible.

  We are happy to accommodate other accessibility needs whenever reasonably possible, including hearing impairments, color vision deficiencies, and alternatives to certain physical elements.

  If you or someone in your group may need an accommodation, please contact us before booking so we can discuss the specific experience and available options.

Booking & Payment

• How much does it cost?

  Pricing is based on the number of players in your group and the length of the experience.

  Group Size	60 Minute Rooms	75 Minute Room
  2 people	$40.99 per person	$50.99 per person
  3 people	$37.99 per person	$47.99 per person
  4 people	$30.99 per person	$40.99 per person
  5 people	$29.99 per person	$39.99 per person
  6 people	$26.99 per person	$36.99 per person
  7+ people	$24.99 per person	$34.99 per person

  Pricing and maximum group sizes may vary by experience. Check the individual room page or booking calendar for current availability.

• Do I need a reservation?

  Reservations are strongly recommended and are the only way to guarantee your preferred game and time.

  You can make a reservation online or call us at 865-279-6181. Walk-ins may be accommodated when availability allows, but we cannot guarantee that a room will be available.

• Can we pay in person?

  Yes. If you would prefer to pay in person rather than online, please call us at 865-279-6181 so we can assist with your reservation.

• Can members of our group pay separately?

  Yes.

  You can book and pay for the minimum required number of players online to reserve your room. Additional players may then be added and pay separately when your group checks in, as long as you remain within the maximum capacity of the experience.

• Can we add more players after we’ve already booked?

  Yes. Additional players can normally be added when you arrive and pay at check-in, provided your group does not exceed the maximum capacity of the room.

  If you’re expecting a significant change in group size, we recommend giving us a call beforehand.

• What if our group is larger than one room can accommodate?

  We love large groups!

  Depending on your group size, we can split your party across multiple escape rooms and coordinate start times whenever availability allows.

  For corporate events, school groups, birthday parties, large family gatherings, or other special events, contact us directly so we can help plan the best setup for your group.

• What if we need to reschedule?

  Reservations may be rescheduled at no charge with at least 24 hours’ notice before the scheduled start time.

  Rescheduling within 24 hours of your scheduled start time is subject to a $35 rescheduling fee, due at check-in.

  If you need to reschedule but don’t know your new date yet, contact us and we can help you arrange the change.

• Do you offer corporate events or team building?

  Yes. Escape rooms are a great way to encourage communication, problem-solving, and teamwork while giving your group something different from the typical company outing.

  We can accommodate corporate groups and other large events across multiple rooms. Tax-exempt organizations can also contact us regarding tax-exempt bookings with appropriate documentation.

  Contact us directly for help planning your event.

• Do you sell gift cards?

  Yes. Escape Game Knoxville gift cards are available for anyone looking to give an escape room experience as a gift.

  Visit our Gift Cards page for current options and purchasing information.

Before You Arrive

• When should we arrive?

  Please arrive 10–15 minutes before your scheduled start time.

  This gives your group time to check in, use the restroom, complete any outstanding waivers, and receive instructions from your Game Master.

  Groups arriving more than 15 minutes late may have their game time shortened, be required to reschedule, or have their reservation canceled depending on availability and our schedule.

  Late arrivals and no-shows are not eligible for refunds.

• Where are you located?

  Escape Game Knoxville is located in downtown Knoxville at:

  107 W. Main St.
  Upstairs — 3rd Level
  Knoxville, TN 37902

  If your GPS has trouble locating our entrance, you can use our alternate GPS address:

  815 S. Central St.
  Knoxville, TN 37902

  If you have trouble finding us, call 865-279-6181 and we’ll help point you in the right direction.

• Do you have parking?

  Yes. Free parking is available for our guests.

  Parking is available in the lot immediately beside our building. Guests may use spaces directly attached to the building, including spaces marked for Downtown Smooth Spa.

  Additional parking is available in the public parking garage directly across the street, which is free during nights and weekends. Metered street parking is also available nearby.

• Why do I need to sign a waiver?

  All participants are required to complete a waiver before playing.

  While escape rooms generally aren’t highly physical activities, our experiences take place in interactive environments and may include props, special effects, low lighting, crawling, or other physical elements.

  Completing your waiver before arriving can help speed up the check-in process.

  Sign the Waiver

• What should I wear?

  There’s no special dress code. We recommend comfortable clothing and closed-toe or secure footwear that allows you to move around easily.

  Some experiences may involve crawling or other physical movement, so keep that in mind when choosing what to wear.

• Can we bring food or drinks?

  Outside food and drinks are not permitted inside our escape rooms.

  We sell snacks, bottled water, coffee, and other drinks in our lobby.

During Your Game

• Are we actually locked inside?

  Your safety comes first. You will never be prevented from leaving an experience in an emergency or if you need to exit the room.

  Your Game Master will explain any important safety information and emergency procedures before your game begins.

• Can I leave the room during the game?

  Yes. If you need to leave for a restroom break, medical reason, or any other necessary reason, let your Game Master know.

  Keep in mind that your game timer may continue running while you’re outside the room.

• Can we get hints if we get stuck?

  Absolutely.

  Your Game Master will monitor your progress throughout the experience and can provide hints when needed. We want the game to be challenging, but we also want you to have fun and experience as much of the room as possible.

  You can ask for as much or as little help as you’d like. If your group prefers not to receive unsolicited hints, just let your Game Master know before you begin.

• Can I take photos or videos?

  Photos and videos are welcome before and after your experience, and we love seeing your team photos and social media posts.

  To protect the experience for future players, please do not photograph, record, or publish puzzles, clues, codes, solutions, or other spoiler-sensitive elements of our games.

  If you share your visit on social media, feel free to tag us @escapegameknoxville.

• What happens if we don’t escape in time?

  Don’t worry — we won’t leave you in there.

  When time runs out, your Game Master can walk you through anything you didn’t get a chance to complete.

  If you’d rather return and try the room again without having the ending spoiled, let your Game Master know before they reveal the remaining solutions.